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Your data

Delete your account

You can delete your own account from the app in under a minute, or ask us by email. Here is exactly what happens.

Delete your own account (team member)

  1. Open CollectZe and go to Settings → Profile.
  2. Tap Delete account and confirm with the one-time code sent to your phone.

Your name, phone number, email, device tokens and preferences are deleted within 30 days. You are removed from every book you had access to. If you are the only Owner, you must first transfer ownership or delete the company (below).

Delete the whole company (Owner)

  1. Go to Settings → Organization.
  2. Export anything you want to keep from Reports or Backup — deletion cannot be undone.
  3. Tap Delete company, type the company name to confirm.

All books, borrowers, payments, imports, reminders, activity log entries and team memberships are deleted within 30 days.

What is kept, and why

  • Payments you recorded stay in your company's books after you delete your personal account. They belong to the company, and its record must stay complete for audit. Your name on those entries is replaced with “Former team member”.
  • Invoices and tax records for paid plans are kept for as long as tax law requires.
  • Encrypted backups roll off within 30 days.

Ask us by email

If you no longer have the app, email [email protected] from your registered email address, or include your registered phone number. We will verify it is you and confirm deletion within 7 days.

If you are a borrower

Your record was created by the finance company you deal with, and only they can correct or delete it. Please contact them directly. If you cannot reach them, write to us and we will help you find the right person.